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We are open! COVID FAQ

London Shuffle Club London Shuffle Club London Shuffle Club

London Shuffle Club London Shuffle Club London Shuffle Club

FAQ

Here are the answers to our most commonly asked questions. And if you can’t find what you’re after among this lot, we’d be very interested to hear what’s on your mind. Share it with us.

COVID

What is a COVID secure venue?

This means that we have followed the guidelines set out by the government to provide our customers and staff with a safe experience. In order to do this, we have assessed all that we offer. From food, drink and service to our team and the briefings they receive, we’re frequently re-evaluating our practices to make sure we’re looking after you during your time here with us.

How has service changed in order to be COVID secure?

We are now offering a guaranteed seated table with every lane/table booking. We will be running a full table service, with designated staff for collecting your orders and bringing them to your group’s table or playing area. All of our bars will now be dispense only. Our Managers will also be on hand to ensure groups are maintaining sensible distance while you’re here with us.

Are your areas socially distanced?

By nature, our Shuffle Lanes and Tables provide you with a semi-private space to catch up with your friends and play safely. We have lowered our maximum number of people per Lane/Table, so you’re even more easily able to observe 1m+ social distancing from other groups. We are also staggering start times to ensure shorter queues upon entry.

Where will hand sanitisers be located in the venue?

Hand sanitisers will be located around your playing area, your seated area and as you move throughout the venue. They will be clearly signposted throughout the venue, being regularly cleaned and topped up.

How are you looking after your team?

All of our team will have a full briefing before returning to work. This is to ensure they can look after you and themselves as much as possible. Upon arriving at work each day temperatures are taken and recorded. If anyone has a temperature, they will be asked to return home and self-isolate.

How will we be guided around the venue?

In order to safely observe capacity restrictions, we ask that you arrive 30 minutes before your playing time – though please no earlier. If you are earlier, we might ask you to wait outside while another group leaves. Upon your arrival you will be taken straight to the table reserved for your group while you wait to get on your lane/table. At the time of your booking you will be escorted to your playing area and taught how to play the game. When your playing time is over, we will show you to a reserved area for your group that you are guaranteed for 90 minutes. When walking around the venue we ask our customers to be considerate to one another, waiting to let each other pass in narrower places, and ensuring a 1m+ distance is kept. Our team will be on hand to ensure no crowding occurs and we ask you to respect this. This is to limit any close contact and ensure social distancing is adhered to. We have also clearly signposted a new venue Exit that will now be in use.

What if I am uncomfortable with my space?

All areas used are thoroughly cleaned in between groups arriving, however if you have any concerns please ask to speak to a manager who will be happy to discuss this with you. In the event that another area is available, we will move you to a more suitable space, however we want to reassure you that each area is safely distanced to ensure reduced interaction with others.

Is the venue well ventilated?

Yes! We are incredibly fortunate to have our outdoor terrace and a huge shutter to our indoor areas which we will keep open during the Summer months to ensure lots of fresh air flow throughout the venue. We have also placed fans around the venue circulating the air and windows will be opened.

Will any part of the venue not be in use?

Yes. Our Crazy Eight basement bar will be closed for the foreseeable future due to social distancing restrictions, and so we have moved 2 Classic Shuffle Tables upstairs for you to enjoy. All areas closed will be clearly signposted, and we’ll ask you not to use them.

Do I need to wear gloves or a face mask?

You will be kept with the group you arrived with and so you do not need to wear gloves or masks unless you would feel more comfortable doing so. We ask all guests to adhere to 1m+ social distancing when moving through the venue which helps to minimise risk.

Are the Tangs and Biscuits/Pucks cleaned regularly?

The playing equipment (Tangs, Biscuits, Pucks) will be deep cleaned before your arrival, and then again once you’ve departed the area, before another group uses them.

How can I book a table before/after my game time?

We’ll reserve you and your team a table for a guaranteed 90 minutes post-playing time, to ensure you get a chance to enjoy our great bar and delicious pizzas! If there is space after this, we’d love you to stay on with us for another drink or two. However, if we’re a little full, due to capacity restrictions we may ask you to leave the venue.

The Game

How many people can play on one lane at a time?

Due to COVID-19 capacity amendments, and more recently the givernment's 'rule of 6' - two to six players can play on our Shuffle Lanes and Shuffle Tables per session. Remember our fees are charged per Lane/Table, per 55-minute session – and not per person!

How long does a game take?

That depends on the number of players you have. As a steer, six people on one Lane/Table for a 55-minute session will give you a great experience of the game.

Are all your Shuffle Lanes outdoor?

No! We have 4 indoor Shuffle Lanes plus 2 Shuffle Tables inside the Club, as well as our 2 outdoor Lanes. Perfect for every season!

Are under 18’s allowed?

Yes. But only up to 7pm. Our Bottomless Brunch sessions are also not particularly suitable for children.

Do I need to wear special shoes?

Nope. Feel free to wear your ‘special shoes’ if you like, though. And stilettos may make things tricky. It’s entirely your call!

Do I need to know the rules?

Yes. You really do. But our helpful hosts will guide you through the rules and how to play, at the start of your session. You’ll find it’s all very straightforward, we promise!

Bookings

Can I get a refund, or change my booking to a different date?

Tickets are generally non-refundable and non-changeable. If you find you’re unable to make your booking, please contact us at bookings@londonshuffle.com as soon as possible. That way we can put your slot back on sale and, if it sells, we’ll refund you (minus the booking fee). We can’t refund you if the slot doesn’t sell so the more notice, the better your chance!

Can I pass my ticket on to a friend if I can't make it?

Absolutely. They’ll just need to give your name when they arrive. Not a problem.

Can I turn up early/stay after my game time?

Due to COVID-19 capacity amendments, we ask that you arrive at the venue, 30 minutes before your playing time begins (though please no earlier due to capacity restrictions). We will automatically reserve you and your group a table to enjoy food and drinks after your playing time. We have a great bar area and delicious pizzas to pass the time, with some great tunes!

Do you do walk-ins?

Yes we do! Shuffleboard is subject to availability on the day. It's always fine to pop in for a drink or pizza, as long as there's a table for you to sit you at whie you wait.

If I’ve booked an outdoor Shuffle Lane and it rains on the day, can I switch to indoors?

Rest assured, our outdoor Shuffle Lanes are covered by huge industrial rain-proof umbrellas meaning you can shuffle away even on the greyest of London days. We would only move you indoors if there is capacity on the day. And if we’re busy indoors, we sadly wouldn’t be able to refund or transfer your ticket.

Can I get an area?

We’ll automatically reserve you and your team a seated table for a guaranteed 90 minutes post-playing time, to ensure you get a chance to enjoy our great bar and delicious pizzas!

Parties

Can we reserve an area for our group?

We’ll reserve you and your team a table for a guaranteed 90 minutes post-playing time, to ensure you get a chance to enjoy our great bar and delicious pizzas!

We’re a pretty competitive bunch, can we run a tournament?

You sure can. We have templates you can work with. Nice and easy. Just contact our bookings team for more details.

It’s my friend's birthday, can I bring a cake?

Go for your life. Though we can't give you a knife - we have to cut it for you. Not our rules, promise!

Food & Drink

Do you cater for vegans and those with allergies?

Yes. Check out our menu for pizzas with vegan toppings. And our pizzas meet the mark for most food allergies, with gluten-free dough and non-cheese options. But please do contact us with any special dietary requirements, if you have any concerns.

How big are your pizzas?

A delicious 12”.

Is it just pizza - any other food options?

Great pizza is our staple.